Delete your Platonic account
You can request deletion of your Platonic account and associated data from inside the app or by email. We may need to verify that you control the account before processing the request.
Email deletion requestWhat to Include
Email us from the address connected to your Platonic account and include the display name or phone number associated with the account if available. If your account has no email address, email support with your account's phone number including its country code; we will arrange verification that you control the account. This also applies to any account previously created through a phone-only sign-in method, including WhatsApp. WhatsApp sign-in and linking are not available in this release. Do not email passwords or verification codes.
What We Delete
Deletion requests cover your authentication account and any linked sign-in identities, including any previously linked WhatsApp identity, profile, photos, device notification tokens, private settings, location information, and associated posts, messages, and other personal data. Any retained safety or legal records are limited to the reasons below. A temporary account restriction or sign-out alone does not complete a deletion request.
Data That May Be Retained
Some information may be retained when needed for security, fraud prevention, legal compliance, dispute handling, moderation audit logs, or safety enforcement. Content retained in shared conversations or safety records must be removed or anonymized where appropriate. Support can explain which records are retained and why for your request.
Our current cloud configuration retains ordinary request and application logs for 30 days and required cloud audit logs for 400 days. Deleted media may remain recoverable through storage soft delete for 7 days. These retention periods are separate from processing an account deletion request. Service providers may retain other delivery and security records under their own policies.
Timing
An in-app deletion request immediately disables access to your account and queues removal of associated data. We aim to finish processing within 30 days. Backup and audit copies may take longer to expire according to the retention periods above.
We will email you when deletion processing is complete, explaining any records retained and the applicable retention period. If your account has no email address, contact support@theplatonic.com with a contact email for your request. Do not send passwords or verification codes.
In-App Path
On Android, open Settings and choose Request account deletion. On iOS, open Me and choose Request Account Deletion. If you use the web or cannot access the app, use the email request above. This page remains available even if you no longer have app access.